Firestone Complete Auto Care

Gabriella Filla Edited 2 months ago

Caused more issues on my car, what they told me on the phone was a way to get out of responsibility or they would not have had me come back yesterday if they had any feeling I was correct. The woman there should not be working on cars and I’ll stand on that.. genuinely knows NOTHING about cars. They cost me two tows yesterday and were insufferable to deal with on the phone because they were dodging accountability. If they checked my car why was my belt completely shredded and they let me leave like that. Disturbing that I even let them work on my car. I should get a partial refund but I don’t want to waste my time with people of no integrity.

Molly McGlynn 3 months ago

I’ve taken my car here over 5-6 years I’d like to give it 3.7 stars. When it rains it pours with cars. I’ve had mine in the shop 3 times in the last month. The prices are okay, on the higher side of market rate. Tires are expensive. It took a long time for me to get my car back. The staff I spoke to were all friendly and helpful and when I explained that I had to get to work or an appointment the following day they put the car on rush and were able accommodate my needs. They also applied all the discounts they could. Thank you Mathew(I think), Chris, and Megan! (I’m sorry Megan for my tone on the phone when you told me the prices. Thank you for your patience!)

Todd Ferguson 4 months ago

If you are looking for a great place to service your vehicle this Firestone is the best! Chris and his team were courteous, informative and very professional. I set an appointment. They told me how long it would take to work on my Jeep and they even finished up 30 minutes head of schedule. There were no surprises. They did the work they said they were going to do and charged me the same price they quoted me. Thank you Firestone on Truman road, for your top notch service. I would highly recommend you to everyone. Keep up the great work!

Zane Burnett 7 months ago

Took my car there on appointment because my tire blew out. Waiting an hour and a half just for it to be sitting in the parking lot with nothing done. Was told that the tech had left for the day and the earliest they could do was the next day. Thank you Firestone for wasting my time and stranding me in downtown! You're amazing! I love when you hold onto my keys, do nothing with my car, and don't even bother to give me a call or text! I love when you hold my car late enough to where no other shop is open! Yall are the best! Each and every one of you deserve a raise! Especially the tech who left early, and especially the front desk lady who couldnt even bother to update me!

fernan centeno 7 months ago

We took our car to get a diagnostic so they had to take the right wheel off to access some cabling that was broken, first they would not tell us what was broken which was an easy fix (power steering cable) We did not get the service with them but only paid the diagnostic. A 50 dollar fix that I performed was going to be around 400 with them because they would not tell us what was the problem, also we drove 40 min to realize later that the Tech forgot 2 lug nuts on our right wheel which was the one he took off to access it, their manager said that was something unusual for him, I believe what is not usual for him it is to use the air impact wrench so hard we could not take one of the lug nuts off without borrowing an air impact wrench from somebody else. Also he missed to put back the panel retainers on that side of the wheel and when I told the manager that she said she did not spoke about that on the phone with a defensive attitude already since she knew I was altered by this already. To complete their great job they did not even gave us matching lug nuts for our wheel.